South East Asia CRM (customer relationship management software) Market Trend by (Small and Medium and Large Scale),Deployment Size (Cloud, On-premise, and Hybrid), End-user Vertical (Services, Manufacturing, BFSI, Retail and Logistics, Government), and & Region (North America, Europe, APAC, MEA, South America) - Global Forecast to 2030
Pages: 300 | Jul-2024 Formats | PDF | Category: Information Technology | Delivery: 24 to 72 Hours
South East Asia CRM (customer relationship management software) Market Overview
“The South East Asia CRM (customer relationship management software) Market Predictable at $389 .56 billion in 2022, is estimated to increase at a CAGR of 20.57% from $425.56 billion in 2023 to $1999.48 billion by 2030.”
For Insights Consultancy presents an extensive market analysis report titled “South East Asia CRM (customer relationship management software) Market Report 2024″providing businesses with an edge in competition by providing a thorough analysis of market structures with estimates for various segmentations and segments.
The report also focuses new trends, major drivers, challenges, as well as opportunities. The report provides all necessary information needed to thrive in the South East Asia CRM (customer relationship management software) industry. This report is about South East Asia CRM (customer relationship management software) market research provides a complete analysis, which includes a comprehensive analysis of the current and future trends in the market.
CRM (Customer Relationship Management) software is a critical tool for businesses to manage and analyze customer interactions throughout the customer lifecycle. By consolidating customer data from various departments, CRM systems provide valuable insights to enhance sales, marketing, and customer service efforts.
Key Benefits of CRM
- Improved Customer Experience: CRM enables personalized interactions and enhances customer satisfaction.
- Increased Sales Efficiency: By streamlining sales processes and providing sales teams with relevant customer information, CRM boosts sales productivity.
- Enhanced Marketing Effectiveness: CRM helps identify target audiences, track marketing campaigns, and measure ROI.
- Better Customer Service: By centralizing customer information, CRM empowers support teams to resolve issues efficiently.
The transition from manual customer relationship management to CRM software signifies a significant leap in business operations, enabling data-driven decision-making and fostering stronger customer relationships.
Key Takeaways
The demand for CRM solutions in the region is being driven by mature customer service, automated interaction, better customer experiences, and an expanding range of digital operations, to name a few.
Additionally, the region’s market is anticipated to increase as a result of the advancement of cloud computing technology and the accessibility of a number of service types, including SaaS, Platform as a Service (PaaS), and Infrastructure as a Service (IaaS). Midmarket and corporate businesses in Southeast Asia are increasingly switching to more cutting-edge business software programs to improve their business operations and improve the customer experience.
Applications for customer relationship management (CRM), enterprise resource planning (ERP), and e-commerce have all led the way in the adoption of software technology.
South East Asia CRM (customer relationship management software) Market Dynamics
Growth Drivers
- New regional players have embraced e-commerce business methods to take advantage of the rising smartphone usage.
- Therefore, there have been several opportunities for market merchants to increase their consumer base.
- Additionally, retailers have used customer data to their advantage, predicting patterns and preferences and using it in conjunction with other data assets to gain insights.
- In order to gain new insights into where and how people shop, these companies have been fusing consumer knowledge with location data (GIS).
- Additionally, omnichannel retailers have been in the forefront of creating core shopper profiles from customer segmentations in order to cater to the preferences of each category with regard to location and behavior.
Trends
- There should be plenty of room for future growth thanks to global cues and the use of IT tools in decision-making.
- Future CRM integration with IT technologies, such as Big Data decision-making technology, is expected to be substantial.
- In the current environment, one of the most important areas in which firms should produce KPIs is customer service.
- Although CRM uses data, the majority of it is structured, including the most recent contacts, contact details, purchased products, etc.
- It is also feasible to process, store, and analyze vast amounts of unstructured data that are not provided by the client and use this to get additional insights with the integration of IT tools, such as Big Data approaches.
Segments Covered in the South East Asia CRM (customer relationship management software) Market Report
By Organization Size
- Small and Medium
- Large Scale
By Deployment Size
- Cloud
- On-premise
- Hybrid
By End-user Vertical
- Services
- Manufacturing
- BFSI
- Retail and Logistics
- Government
- Other End-user Verticals (Construction, Not for Profits, Education, Energy & Utilities, etc.)
Competitive Landscape of the South East Asia CRM (customer relationship management software) Market
- com Inc.
- Microsoft Dynamics
- Oracle Siebel
- SAP SE
- IBM Corporation
Recent Developments in South East Asia CRM (customer relationship management software) Market
Aug 25, 2023 Salesforce launches Indonesia entity, Hyperforce to unlock local digital opportunities
Salesforce, the global leader in customer relationship management (CRM), announced that it is deepening its commitment to Indonesia with the launch of an Indonesian entity, the general availability of Hyperforce, and a new partnership to address the digital skills imperative in the region.
June 16, 2022 Microsoft announces Viva Sales, redefining the seller experience and enhancing productivity
Microsoft Corp. announced Microsoft Viva Sales, a new seller experience application. Viva Sales enriches any CRM system with customer engagement data from Microsoft 365 and Microsoft Teams, and leverages AI to provide personalized recommendations and insights for sellers to be more connected with their customers. This helps sellers more seamlessly personalize their customer engagements toward faster deal closure.
September 2022: Capgemini acquired Singapore-based Aodigy to expand its Salesforce expertise. The acquisition of the Singapore-based specialized partner is intended to boost Capgemini’s regional capabilities to provide “end-to-end digital transformation at scale.” Access to Aodigy’s entire suite of Salesforce ecosystem customer engagement products, including cloud migration, customer interaction, sales optimization, and business process automation, would be central to such efforts, with offices in Singapore and Vietnam.
June 2022: Microsoft Viva Sales, a new seller experience application, was launched by Microsoft Corp. This, Viva Sales combines any CRM system with customer engagement data from Microsoft 365 and Microsoft Teams and uses AI to deliver customized suggestions and insights to help sellers in connecting with their customers more effectively. This enables sellers to customize their client interactions more effortlessly and efficiently.
Regional Insights
Largest Market -> South Asia Countries in Revenue 2022 in million values
Indonesia-> Revenue 203.4 million
Philippines -> Revenue 74.56 million
Vietnam -> Revenue 71.69 million
Thailand-> Revenue 53.87 million
Frequently Asked Questions:
What is the expected growth rate of the South East Asia CRM (customer relationship management software) market over the next 7 years?
South East Asia CRM (customer relationship management software) Market Predictable at $389 .56 billion in 2022, is estimated to increase at a CAGR of 20.57% from $425.56 billion in 2023 to $1999.48 billion by 2030.
Who are the major players in the South East Asia CRM (customer relationship management software) market and what is their market share?
Salesforce.com Inc, Microsoft Dynamics, Oracle Siebel, SAP SE, IBM Corporation.
Which region accounted for the largest share in the market?
South Asia Region accounted largest share in the market.
Key Benefits to Stakeholders:
- This study offers a quantitative examination of South East Asia CRM (customer relationship management software) Market trends, estimations, and dynamics from 2023-2030 to identify potential opportunities in this space.
- Porter’s five forces study emphasizes the value of buyers and suppliers in helping stakeholders to make profitable business decisions while expanding their network.
- Undergoing in-depth analyses on market size and segmentation is vital in identifying current South East Asia CRM (customer relationship management software) Market opportunities.
- Each region’s largest countries are mapped according to their revenue contribution for an accurate picture of this global industry.
- The South East Asia CRM (customer relationship management software) Market research report offers a thorough examination of its major players. As such, purchasing this report provides many advantages to any organization looking to enter this competitive industry.
Reasons to Purchase South East Asia CRM (customer relationship management software) Market Report:
- Current and Future Prospects of South East Asia CRM (customer relationship management software) Market in both developed and emerging markets.
- Porter’s Five Force Analysis to help analyze various perspectives within this market. Major regions should experience rapid increases during this time.
- Uncover the most up-to-date industry developments, South East Asia CRM (customer relationship management software) Market shares, and top market players’ strategies.
Research Methodology:
To estimate and validate the size of the South East Asia CRM (customer relationship management software) Market as well as several of its dependent submarkets in its entirety, both top-down and bottom-up methodologies were used. Secondary research identified key players within the market while primary sources and verified primary sources provided an accurate picture of all percentage share breakdowns and splits within this global industry.
Table of Contents
1.SUMMARY
1.1. South East Asia CRM (customer relationship management software) Market Overview
1.2. Key Insights
1.3. Report Scope
1.4. Research Methodology
1.5. Frequently Asked Questions
1.6. Chapter Outlines
- DECISION-MAKING SUMMARY
- INTRODUCTION
3.1. Overview of South East Asia CRM (customer relationship management software)
3.2. Key Historical Events
3.3. Structure
3.4. Biochemical Interaction
3.5. Target Indications
3.6. Advantages of South East Asia CRM (customer relationship management software)
3.7 Challenges associated with South East Asia CRM (customer relationship management software)
3.8. Future Perspectives.
- MARKET LANDSCAPE
4.1. Methodology
4.2 South East Asia CRM (customer relationship management software): Developer Landscape
4.2.1. Analysis by Year of Establishment
4.2.2. Analysis by Company Size
4.2.3. Analysis by Location of Headquarters (Region-wise)
4.2.4. Analysis by Location of Headquarters (Country-wise)
4.2.5. Analysis by Year of Establishment, Company Size and Location of Headquarters (Region-wise)
4.2.6. Most Active Players
- COMPANY
5.1. Company Overview
5.1.2 Management Team
5.1.3. Product Portfolio
5.1.4. Recent Developments and Future Outlook
- PARTNERSHIPS AND COLLABORATIONS
6.1. Partnership Models
6.2. South East Asia CRM (customer relationship management software): Partnerships and Collaborations
6.2.1. Analysis by Year of Partnership
6.2.2. Analysis by Type of Partnership
6.2.3. Analysis by Year and Type of Partnership
6.2.4. Analysis by Type of Partner
6.2.5. Analysis by Year of Partnership and Type of Partner
6.2.6. Analysis by Type of Partnership and Type of Partner
6.2.7. Analysis by Type of Partner and Parent Company Size
- ACADEMIC GRANTS ANALYSIS
7.1. Methodology and Key Parameters
7.2. South East Asia CRM (customer relationship management software): Academic Grants Analysis
7.2.1. Analysis by Year of Grant Award
7.2.2. Analysis by Amount Awarded
7.2.3. Analysis by Funding Institute Center
7.2.4. Analysis by Support Period
7.2.5. Analysis by Funding Institute Center and Support Period
7.2.6. Analysis by Type of Grant Application
7.2.7. Analysis by Purpose of Grant
- PUBLICATION ANALYSIS
8.1. Analysis Methodology and Key Parameters
8.2. South East Asia CRM (customer relationship management software): Publication Analysis
8.2.1. Analysis by Year of Publication
8.2.2. Analysis by Type of Publication
8.2.3. Analysis by Type of Conjugate
8.2.4. Analysis by Target Indication
8.2.5. Analysis by Copyright Holder
8.2.6. Word Cloud: Emerging Focus Area
8.2.7. Most Active Publishers: Analysis by Number of Publications
- SUCCESS PROTOCOL ANALYSIS
9.1. Methodology and Key Parameters
9.2. Key Assumptions and Scoring Criteria
9.3. Success Protocol Analysis
9.4. Assessment of Approved South East Asia CRM (customer relationship management software)
- Appendix 1: Tabulated Data
- Appendix 2: List of Companies
- com Inc.
- Microsoft Dynamics
- Oracle Siebel
- SAP SE
- IBM Corporation
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